ARETE Screens will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your ARETE Screens Product to the ARETE Screens Retailer from whom you made the purchase. Service will be performed at the location, or your ARETE Screens Product may be sent to a centralized Repair location. Once you are notified that service is complete, you will retrieve the ARETE Screens Product from the Retailer location without delay, unless ARETE Screens notifies you that the ARETE Screens Product will be sent directly to your location.
(ii) Mail-in service. If ARETE Screens determines that your ARETE Screens Product is eligible for mail-in service, ARETE Screens will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your ARETE Screens product, so that you may ship your ARETE Screens Product to an ARETE Screens Repair location. Once service is complete, the ASASP location will return the ARETE Screens Product to you. ARETE Screens will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the ARETE Screens Product are followed.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own ARETE Screens Product. If DIY parts service is available in the circumstances, the following process will apply.
(a) Service where ARETE Screens requires return of the replaced ARETE Screens Product or part. ARETE Screens may require a credit card authorization as security for the retail price of the replacement ARETE Screens Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service may not be available to you and ARETE Screens will offer alternative arrangements for service. ARETE Screens will ship a replacement ARETE Screens Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced ARETE Screens Product or part. If you follow the instructions, ARETE Screens will cancel the credit card authorization, so you will not be charged for the ARETE Screens Product or part and shipping to and from your location. If you fail to return the replaced ARETE Screens Product or part as instructed or return a replaced product or part that is ineligible for service, ARETE Screens will charge your credit card for the authorized amount.
(b) Service where ARETE Screens does not require return of the replaced ARETE Screens Product or part. ARETE Screens will ship you free of charge a replacement ARETE Screens Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced ARETE Screens Product or part.
(c) ARETE Screens is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact support through our website (www.aretescreens.com).
ARETE Screens reserves the right to change the method by which ARETE Screens may provide warranty service to you, and your ARETE Screens Product's eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the ARETE Screens Product cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, ARETE Screens may repair or replace ARETE Screens Products and parts with comparable ARETE Screens Products and parts that comply with local standards.